RSG QLD VIC Course FAQ

RSG QLD VIC Course FAQ

What is an RSG certificate?

RSG certificate is the Responsible Service of Gambling certificate and is a requirement if you are to be serving patrons where gambling and poker machines are on premises. Having your RSG certificate is mandatory and permits you to work anywhere gambling services are provided in NSW. This includes:

  1. Poker machines in pubs clubs and hotels
  2. All gaming in casinos.
  3. Sports gambling such as horseracing, greyhound racing and football

Can I do my RSG online?

Yes, See our courses for availability here

What other RSG online courses do you offer?

We also delivery the NSW RCG which is the NSW Responsible Conduct of Gambling which can only be delivered in a classroom face to face. Please see What will I learn in the RSG course?

You will learn the legal requirements for responsible conduct of gaming for the state in which you are attending the course. As well as the impact of problem gambling in society, self exclusion from gaming venues and much more

h3 Is the RSG course practical?

No it’s theoretical.

How will I be assessed?

Our trainers will mark your assessments in class online as you complete your modules.

How long is the RSG course?

  1. The classroom delivery is 4 hours or the online self paced you can complete at your own pace. You have 14 days to complete the online course

Where is the RSG course held?

We offer RSG in 3 states

Victoria

Melbourne (near Victoria St Markets) 144 Peel St North Melbourne Victoria

Queensland

Brisbane (near Fortitude Valley station) Shop 18/115 Wickham St Fortitude Valley QLD

Western Australia

518 Murray St Perth Western Australia

Is there an RSG exam?

Yes, the assessment consists of short answer and multiple choice questions.

Is there a discount if I do my RSA and RCG together?

Yes we do offer a discount if you do multiple courses with Coffee School. Please visit this link

Do I need the RSG if I have my RSA?

To find a job it helps to have your RCG (Responsible Conduct of Gaming) as well as your RSA. Most pubs, clubs and hotels have poker machines and will require you to have both the RSA & RCG. This adds diversity to your employment potential. Sometimes you will be required to work behind the bar and sometimes you will be required to work in the gaming area where the poker machines are located

Do I need to do a Bar & Cocktail Course if I have my RSG?

If you seek a job in a club, pub or hotel you will be required to work in the gaming area as well as the bar. If you have NO bar experience or skills, the employer will tell you they require staff who already have bar skills and that they do not have the time to teach you how to make all the drinks and cocktails. It increases your chances of employment if you do the bar course as employers want someone with practical bar skills who can begin working immediately. Our Bar Skills course is non-accredited course and you will only receive a certificate of attendance after course completion

Do I need to do an Accredited Barista Course if I have my RSG?

By having barista coffee skills as well as your RSG you will have many more job opportunities. Most pubs, clubs and hotels have espresso machines. They therefore require the bar staff to have the coffee skills also. It increases your chances of employment if you do the barista coffee course as employers want someone with practical bar and coffee skills who can begin working immediately

What is the RSA Responsible Service of Alcohol?

The RSA is required by law to provide a duty of care to patrons in liquor licensed venues such as bars, pubs, hotels, restaurants, cafés and bottle-shops. Coffee School is authorised by the NSW Justice Office of Liquor & Gaming
The RSA is mandatory in NSW to find a job where alcohol is service

Where is the RSA course held?

Sydney CBD (Opposite Central Station) 787 George St Haymarket

Parramatta RSA (near Westfield) 3/124 Marsden St Parramatta

How long is the RSA course?

6 hours including the assessment

When are the courses held?

Every
Monday 9:30am – 4pm
Tuesday 9:30am – 4pm
Wednesday 9:30am – 4pm
Thursday 9:30am – 4pm
Friday 9:30am – 4pm
Saturday 9:30am – 4pm

CLICK HERE TO BOOK YOUR RSA

What will I get with the RSA NSW Course?

  • RSA Interim Certificate allowing you to begin working immediately after course completion
  • RSA NSW Competency Card
  • SITHFAB002 Provide Responsible Service of Alcohol Nationally Recognised Statement of Attainment

What will I learn with the RSA NSW Course?

  • Strategies to prevent intoxication and underage drinking
  • The context of RSA
  • Your legal responsibilities
  • Alcohol guidelines for low risk drinking and much more…

What is an RSA NSW Interim Certificate?

  • The Interim Certificate is issued at the end of your class
  • It allows you to commence working immediately
  • It is valid for 90 days only for working
  • Within 90 you must take it to Service NSW Shop to have your Photo taken for your Competency card which will be posted to your address

What is an RSA NSW Competency Card?

The Competency Card allows you to work where alcohol is served in NSW. It is illegal to work without it in licensed venues.

How do I get the Competency Card?

After you have finished your course you must take your Interim Certificate with 100 Points of ID to a Service NSW.The value of your ID must total 100 points – as explained on the back of your interim certificate

How long is the Competency Card valid?

It is valid for 5 years.

After five years you can do a refresher course with the NSW office of Justice RSA refresher

The Competency Card allows you to work where alcohol is served in NSW. It is illegal to work without the RSA in licensed venues.

What is an RSA Statement Of Attainment?

The Statement of Attainment SITHFAB002 Provide Responsible Service of Alcohol is a Nationally Recognised certificate

Can I work in other states of Australia with my NSW RCG Statement of Attainment?

Yes the Statement of Attainment SITHFAB002 Provide Responsible Service of Alcohol Nationally Recognised also allows you to work in

  • Victoria – after completion of a refresher course click here
  • Queensland
  • Western Australia
  • Northern Territory

RSA (Statement of Attainment) is also accepted in:

  • Victoria – after refresher course HERE
  • Queensland
  • Western Australia
  • Northern Territory

Can I use my RSA NSW Interim Certificate after 90 days?

You cannot use your Interim Certificate for working purposes after 90 days but you can still take it to the Service NSW to create your competency card

How can I change my Name, Title or Date of Birth on my NSW interim certificate?

If you must change your Name Title otr Date of Birth on your Interim Certificate you must complet the cc0300 Ammendement Form click here and submit to Office of Liquor Gaming & Racing Level 6, 323 Castlereagh St Haymarket NSW 2000 or Email: emailto:competencycard@olgr.nsw.gov.au

How can I change my postal address on my NSW interim certificate?

If your address has changed since completing your course simlply notify the Service NSW at the time of taking your photo

How can I pay for my course

By VISA or Mastercard online. When you have selected your course we will present you with a secure payment window where your details are sent via the latest encrypted technology to ensure that your personal information is secure. The coffee school does not store you credit card details.

Is the RSG course practical?

No it is theoretical pen and paper course in a classroom. You do not learn how to make drinks in the RSA. If you want to learn Bar & Cocktails in QLD please view our Bar & Cocktails Course

Is there an RSA exam and how will I be assessed?

Yes, short answer questions, multiple choice questions and role play

Do I need the RCG if I have my RSA?

Yes. To find a job it helps to have your RSG as well as your RSA. Most pubs, clubs and hotels have poker machines and will require you to have both the RSA & RSG

Do I need to do a Bar & cocktail course if I have my RSG?

Yes. If you apply for a job with only your RSA & RSG and have bar experience/skills, the employer will most likely tell you they require staff who already have bar skills and they do not have the time to teach you how to make all the drinks and cocktails. They want someone with practical bar skills who can begin working immediately. Our Bar Skills course is non-accredited course and you will receive a certificate of attendance after course completion

Do I need to do an accredited coffee Course if I have my RSG?

Yes. By having your Coffee skills as well as your RSA you will have many more job opportunities. Most cafes and restaurants are alcohol licensed and therefore require the barista to hold the RSA. Similarly most pubs, clubs, hotels bars, have espresso machines. They therefore require the bar staff to have the coffee skills as well as the RSA.

Bundle Offers

  • RSA & RSG only $95
  • RSA & Accredited Barista $249 save $20
  • RSA & Bar Cocktails $225 save $20

Related Courses to RSG

How does the RCG NSW work in summary?

How to get your NSW RCG Competency Card after we give you the Interim Certifcate click CLICK HERE

How can I book my RCG and see the next class

CLICK HERE TO BOOK YOUR RCG

Bundle Offers

  • RSA & RCG only $199 save $11
  • RSA & Accredited Barista $249 save $20
  • RSA & Bar Cocktails $225 save $20

Related Courses;
* RCG NSW click HERE
* Accredited Barista Course click HERE
* Bar & Cocktails Course click HERE

Why does each state of Australia have a different RSG/RCG?

The Gaming Industry is authorised by the state governments of each state in Australia. Each state in Australia has its own legislation for gaming. Some states refer to it as RSG and some as RCG

How can I book my RCG and see the next class?

CLICK HERE to find an available class and book your RCG NSW

How secure are my details?

Our website offers state of the art SSL encryption. Please visit our privacy page.

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    Amazing instructor for the RSA course. Doing any course on-line, remotely, is... read more

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    Can't complain

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    Brett was entertaining and made the 4 hour lesson fly by. I... read more

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    Thank you so much "Gem", I genuinely enjoyed learning more about liquor... read more

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    Gem was amazing! she went above and beyond, made the material fun,... read more

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    fantastic class and a caring administration definitely recommend

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    Very knowledgeable trainer, friendly staff and easy to get to location

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    Quick learning, great teacher and great quality for the value. Very professional... read more

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    Wonderful training for an RSA, class was run well with a very... read more

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    Gem was a fantastic teacher and made everything easy to remember! Her... read more

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    Trainer was a pro

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    Fantastic experience and now I have a certificate for RSA. Looking forward... read more

    Anita Alexander Avatar
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    positive review 

    The RSA training was really engaging, thorough and clear. The presenter/teacher was... read more

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    Our trainer Benjamin is fantastic. Excellent school with good compliance policies, highly recommended.

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    Would highly recommend to anyone wanting to do hospitality courses.

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    Friendly tutor and the best receptionist

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    Really enjoyed myself learning about the RSA course and the teacher Brett... read more

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    Completed my RSA here, was an easy and even enjoyable process

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    4 hours for a training sounds long but Gem made it worth... read more

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